Managed ServicesYour In-House IT Professional
Our primary mission at Bluescope Technologies is to deliver Managed Services to businesses of all shapes and sizes. Our team of professionals are highly skilled and experienced to solve any IT queries or issues your business may have – over the phone, through our IT Support Helpdesk, or by means of an on-site visit.
We offer businesses all the benefits of an in-house IT department, without the exponential cost of hiring an entire IT department.
Bluescope's headquarters are situated in Limerick, Ireland, and has offices in Australia, United Kingdom, and Hong Kong. This ensures that we can deliver our clients the best service possible, 24 hours a day.
IT Support Helpdesk
We offer our clients a fully automated helpdesk which allows businesses to log and track issues which our experienced IT team will respond to quickly and efficiently.
Once an issue is logged in our database, our team receives a notification, which is then delegated to one of our IT engineers who will interpret if the issue can be resolved remotely or if it will require an on-site visit.
Did you know that 86% of issues are resolved at first contact?
Maintenance Visits
We organise visits to your premises throughout the year in which our engineers undertake maintenance checks on all of your business’s IT equipment, network cables, backup procedures, and much more. This is to ensure that your business can continue to run as smoothly as possible without any disturbances.